Returns & Exchanges
At 99 Bikes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items in their original condition. Whether you shopped online or in-store, we make the process simple to get you back on the road as soon as possible.
Check Eligibility
Ensure your item is unused, in its original packaging, and within the 30-day return window from the date of purchase.
Gather Documentation
Locate your original tax invoice or order confirmation email as proof of purchase is required for all returns and exchanges.
Choose Return Method
Visit any 99 Bikes store nationwide for an instant exchange or refund, or contact our support team to arrange a return via post.
Receive Refund
Once your item is inspected and approved, your refund will be processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing